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Crisis After Crisis: Dispatchers Carry the Mental Weight of Every Call

Durango 911 dispatchers face stress and mental health challenges while serving as first responders.

03/18/2025

RMPBS News

Crisis After Crisis: Dispatchers Carry the Mental Weight of Every Call

3/18/2025 | 3mVideo has Closed Captions

Durango 911 dispatchers face stress and mental health challenges while serving as first responders.

In Durango, Colorado, 911 dispatchers deal with the stress of high-pressure calls, multitasking, and the emotional toll of life-or-death situations. With PTSD rates higher than police officers, the Durango Emergency Communications Center prioritizes mental health support and training. Though recognized as first responders in Colorado, they’re still not federally acknowledged.

03/18/2025

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RMPBS News is a local public television program presented by RMPBS

RMPBS News

Crisis After Crisis: Dispatchers Carry the Mental Weight of Every Call

3/18/2025 | 3mVideo has Closed Captions

In Durango, Colorado, 911 dispatchers deal with the stress of high-pressure calls, multitasking, and the emotional toll of life-or-death situations. With PTSD rates higher than police officers, the Durango Emergency Communications Center prioritizes mental health support and training. Though recognized as first responders in Colorado, they’re still not federally acknowledged.

03/18/2025

Problems playing video?   | Closed Captioning Feedback

Report a Problem

Before you submit an error, please consult our Video Help page.

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